Privacy Policy

This is the privacy policy of Pompano Seafood Deli. In this document, ““we”, “our”, or “us” refers to Pompano Seafood Deli.

Introduction

This privacy policy aims to inform you about how we collect and handle any information that we collect from you, or that you provide to us. It covers both information that could identify you (“personal information”) and information that could not.

We are committed to protecting your privacy and confidentiality. We understand that all users of our web site should know that their data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party. Our policy complies with Australian law (Privacy Act 1988). If you think our policy falls short of your expectations or that we are failing to abide by our policy, please let us know.

Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site.

Here is a list of the information we collect from you, either through our web site or because you give it to us in some other way, and why it is necessary to collect it:

1. Business and personal information

This includes basic identification and contact information, such as your name and contact details and includes all information given to us in the course of your business and ours, such as information you give us in your capacity as our customer / consumer. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you to reciprocate this policy.

This information is used:

1.1. to provide you with the services which you request;

1.2. for verifying your identity for security purposes;

1.3. for marketing our services and products;

1.4. information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.

We keep information, which forms part of our business record for a minimum of seven years. That is because we may need it in some way to support a tax audit, claim or defence in court.

2. Your domain name and e-mail address

This information is recognised by our servers and the pages that you visit are recorded. We shall not under any circumstances, divulge your e-mail address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically. This information is used:

2.1. to correspond with you or deal with you as you expect.

2.2. in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our website;

2.3. to send you news about the services to which you have signed up;

2.4. to tell you about other of our services or services of sister websites.

3. Information you post on our website or social media

Information you post is stored on our servers. We do not specifically use that information except to allow it to be read, but you will see in our terms and conditions that we reserve a right to use it in any way we decide.

4. Website usage information

We may use software embedded in our website (such as JavaScript) to collect information about pages you view and how you have reached them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you. We do not presently associate such information with an identifiable person.

5. Financial information relating to your credit cards

We may keep your financial information to provide you with a better shopping experience next time you visit us and to prevent fraud.

We use Secure Sockets Layer (SSL) certificates to verify your identity, your browser and to encrypt any data you give us when you buy. This includes financial information such as credit or debit card numbers. Our SSL certificate encryption level is 128-bit/256-bit. Whenever we ask for financial information, you can check that SSL is being used by looking for a closed padlock symbol or other trust mark in your browser URL bar or toolbar.

We take the following measures to protect your financial information:

5.1. We keep your financial information encrypted on our servers.

5.2. We do not keep all your data, so as to prevent the possibility of our duplicating a transaction without a new instruction from you.

5.3. Access to your information is restricted to authorised staff only.

5.4. We automatically delete your information [after X days OR when the card expires].

5.5. If we ask you questions about your financial information, we shall show partial detail, [the first four OR the last four digits of the debit or credit card number], only enough to identify the card(s) to which we refer.

5.6. At the point of payment, you may be transferred to a secure page on the website of Paypal / Afterpay / Zip Pay or some other reputable payment service provider. That page may contain our branding, but it is not controlled by us.

6. Credit reference

To assist in combatting fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.

7. Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we do receive data which is indirectly made up from your personal information, from software services such as Google Analytics and others. No such information is identifiable to you.

8. Content you provide to us with a view to be used by third party

If you provide information to us with a view to it being read, copied, downloaded, or used by other people, we accept no responsibility for what that third party may do with it. It is up to you to satisfy yourself about the privacy level of every person who might see your information.

9. Cookies

Cookies are small text files that are placed on your computer's hard drive through your web browser when you visit any web site. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the website.

Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our website (they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period of time has passed.

Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use. If you prevent their use, you will not be able to use all the functionality of our website. Here are the ways we use cookies:

9.1. to record whether you have accepted the use of cookies on our website. If you have chosen not to accept cookies, we will not use cookies for your visit;

9.2. to allow essential parts of our website to operate for you;

9.3. to operate our content management system;

9.4. to operate the online notification form - the form that you use to contact us for any reason. This cookie is set on your arrival at our website and deleted when you close your browser;

9.5. to enhance security on our contact form. It is set for use only through the contact form. This cookie is deleted when you close your browser;

9.6. to collect information about how visitors use our website. We use the information to improve your experience of our website and enable us to increase sales. This cookie collects information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from, and the pages they visited;

9.7. to store your personal information so that you do not have to provide it afresh when you visit the site next time;

10. Complaining

When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

11. Job application and employment

If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date.

If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for seven years before destroying or deleting it.

12. Re-marketing

We may use re-marketing from time to time. This involves Google or some other supplier placing a tag or marker on your website in order to be able to serve to you an advert for our products when you visit some other website.

13. Disclosure to Government and their agencies

We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

14. Review or update personally identifiable information

At any time you may review or update the personally identifiable information that we hold about you, by contacting us. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

15. Removal of your information

Please contact us if you wish us to remove personally identifiable information from our website.

16. Data may be processed outside Australia

Our website is hosted in Australia. We may use outsourced services in countries outside Australia. Accordingly, data obtained within Australia may be processed outside Australia and data obtained in any other country may be processed within or outside that country.

17. Complaints procedure

17.1. If you have a complaint about how we have collected or handled your personal information, please contact us. We will endeavour in the first instance to deal with your complaint and take action to resolve the matter.

17.2. If your complaint cannot be resolved at the first instance, we will ask you to lodge a formal complaint in writing, explaining the circumstances of the matter that you are complaining about, how you believe your privacy has been interfered with and how you believe your complaint should be resolved.

17.3. We will acknowledge receipt of your formal complaint and indicate the timeframe that you can expect a response. We will endeavour to

resolve the complaint as quickly as possible, but if the matter is complex and our investigation may take longer, we will let you know when we expect to provide our response. 17.4. If you are unhappy with our response, you may refer your complaint to the Office of the Australian Information Commissioner.

How you can contact us:

Email: hello@pompano.com.au

OAIC contact details:

Officer of the Australian Information Commissioner (OAIC)

Email: enquiries@oaic.gov.au

18. Change in Privacy Policy

As we plan to ensure our privacy policy remains current, this policy is subject to change. Please return periodically to review our privacy policy.

If you have any question regarding this privacy policy, please contact us through our contact page.